DAY 1

• Setting the Context - the role of facilitators in your organisation
• What do facilitators actually do?
• When facilitators are needed (and when they'd just be in the way!)
• Managing the group's expectations of you
• Identifying the skills required
• Some useful group problem solving techniques
• Horses for courses - selecting the appropriate tools for the situation
• Dealing with difficult behaviours
• What's Going On? - understanding group behaviour

DAY 2

• Overcoming obstacles to progress
• Personal Preferences - using everyone's strengths
• Ways of thinking - prompting creativity
• Evaluating meetings
• Practice, Practice, Practice
• Personal feedback and review